On the vbulletin forums, under the vbulletin 3.7 category is a section called "support tickets".
QUOTE:
"This is a direct link to the vB Support Ticket System. Licensed customers can use this page to fill out support tickets. You will need your customer number and password to access this."
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I've been to other boards where similar things have taken place, and they've filed support tickets and recovered everything that was lost.
Just a thought, although this has probably already been looked into.